Customer Experience – And Tweets!

Our marketing sucks! We once put down a series of tweets (140 character limit – then) around customer experience! I don’t think we played this back at all. I find that this is still so relevant in the current context of releasing fast, focus on customer experience, that I thought it was apt to wipe Read more about Customer Experience – And Tweets![…]

The Design Of Everyday Tests

(Title Inspired By Donald Norman’s book – The Design Of Everyday Things) I had an opportunity recently to attend  a Design Thinking workshop by David Webster of IDEO. Amongst the attendees that comprised Product Managers, Copywriters, Graphic Designers, there was me, the lone software test consultant. Most people there built, I helped design better tests Read more about The Design Of Everyday Tests[…]