March 31, 2015

Delivery Assurance



  • Improved Governance
  • Right Reporting
  • Improved Analytics
  • End-To-End Ownership



Test Program Management
Large programs require a seamless integration across various stakeholders, from business, to design, to the development community to test and operational units within the organization. Given the critical role that testing plays in certifying products for launch, the Test team becomes a key player in the management of releases, more so when one follows the AGILE principles of development. The Last Mile’s team of experienced consultants helps you manage your key test programs, whether they are outsourced or performed in-house. Aligning to the business objectives, with an ability to spread across geographies, our teams are committed to include testing outcomes in contractual definitions thereby driving the engagements with better delivery processes, higher quality & reducing the delivery risks.

The service not only provides you with a committed management team, but also provides objective risk analysis, detailed milestones, effective reports and analytics to help you drive change across the development and business organizations to ensure a successful program delivery.

Metrics & KPIs
The need to have a continuously improving test practise, requires an ability to choose and select the right metrics that allow a level of predictability to the end outcomes. Selecting the right metrics enables an organisation to estimate better, control their risks better, staff better and govern the overall progress of the project towards its stated goals.

The service will provide you with a roadmap for the introduction of metrics into the test organisation, that take into account the maturity of the test processes, and put in place a measurement mechanism that allow for assessing the organisation in terms of Quality Of Service, Customer Experience, Cost Of Service, and Time To Market.

Program Risk Analysis
When a program is heading for failure, it usually means that indicators to failure have either been disregarded or unanalysed. Risk analysis is usually multi-dimensional, complete when one looks not just at project risks, but also at associated product risks.

Our risk analysis service helps organisations track project and product risks and are able to provide a holistic view keeping in mind the different stakeholders involved. The service is designed to assess current risks, ensure its tracking, and create a mechanism for predicting future risks and actions thereof, thus putting the majority of the planning into managing risks upfront in the program rather than at the point of failure.