August 21, 2016

Customer Experience


When a product or application or a service goes live, the customer’s perception or experience with the processes is what makes or breaks the success of the launch. The business processes involved, the readiness of the staff that will interact with the customer are all elements that come into play.

Last Mile’s team of experts can help you run business process led end to end testing services that take into account pre-launch preparedness, operational readiness and the experience across key customer touch points to help identify points of failure in not just the application, but supporting processes well.

We help our customers define a customer experience framework that takes into account the business and operational CTQ’s (critical to quality characteristics) and align the testing effort to measure the extent to which these CTQ’s are met.