CEx – the basis for customer relationship?

– by Anil Balan Why CEx? Customer Experience (CEx) is the  sum of all interactions between a brand and a customer over the duration of their relationship. The need for delivering a great experience in customer servicing is very well understood –  35% of Amazon’s revenue is driven by recommendations; 75% of users select movies based Read more about CEx – the basis for customer relationship?[…]

Software Testers – Going the way of Dinosaurs?

Are testers a dying breed, destined for extinction?- A perspective by Lakshmy Usha Why testers are not required The industry’s need for software testing professionals is constantly evolving. Time-to-market has become even more critical with applications being delivered in very short time frames of 3-6 weeks in different platforms and operating systems. In such situations, Read more about Software Testers – Going the way of Dinosaurs?[…]

Part-2: Cyber-Defence Modelled on Immune Systems

How an Immune System Works I believe that a cyber-defence system would be more effective if it borrows more heavily from how biology handles the namesake attack.  ( In Part 1, we highlighted the problem with cyber-defence systems based on a military metaphor. You can read  Part 1: here ) In biology, the body’s immune Read more about Part-2: Cyber-Defence Modelled on Immune Systems[…]

Part-1: Why your cyber-defence spend is pretty much useless…

The Background We each individually spend thousands every year on cyber-defence to ensure our cyber security.  Enterprises spend, literally, millions of dollars annually protecting their data and business. So, logically, cyber-attack incidents should come down, right? At least critical incidents should show a significant downward trend, right? Right? I am sorry to say, both have Read more about Part-1: Why your cyber-defence spend is pretty much useless…[…]

Automating Peer-to-Peer Communication in Selenium (Part 1 of 2)

Author: Tejaswini Simha At Last Mile, we believe in solving customer problems, even if conventional wisdom says it can not be done. In this series, we discuss how we have gone out and solved specific problems for our customers, oftentimes innovatively, definitely effectually, and have improved their approach and coverage achieved during testing. The Context Read more about Automating Peer-to-Peer Communication in Selenium (Part 1 of 2)[…]

Testing is dying. Should I look for another career?

It has become quite fashionable to stand on podiums and announce “Testing Is  dying!. All of life is going to be automated! There will be no need for testers in the future.” I think reports of testing’s (impending) death are grossly exaggerated! Sure, RPA and AI are displacing people in jobs with repeatable, predictable outcomes. Read more about Testing is dying. Should I look for another career?[…]